Shop Policies

First, let us thank you for shopping with us. We really appreciate your business and we strive to provide the highest quality goods, and customer service. If you have any questions or comments, please feel free to contact us at info@janestaffordtextiles.com.

Free Shipping over C$250

Standard shipping of C$17.00 applies to all orders under C$250.00 shipping within Canada or to the USA (see exceptions below)

We are happy to offer free shipping on orders over C$250! There are some exceptions: Offer is for orders shipping to Canada and USA only and does not apply to large equipment purchases like warping boards, warping mills, benches, 45” reeds, etc. Also, if you are using a coupon code, the discount will be taken first, so make sure that your total still reads C$250 after coupon has been entered.

Oversize flat rate fee of C$50.00 applies to items that are oversized such as benches, warping mills, Schacht Swifts, 45” reeds, 45” lease sticks, large loom accessories such as shaft extensions, 2nd warp beams, sectional warp beams etc.

a drop ship fee of C$35.00 applies to small-medium items that we don’t hold in stock and ship directly from the supplier such a specialty loom parts and the Louet Erica Table loom.

In some cases we may be able to ship your item for less than the flat rate you are charged depending on your location and item, in which case we will refund you the difference.

If you have any questions about our shipping policy please don’t hesitate to email us at info@janestaffordtextiles.com

10% Discount Over C$500

We are also happy to offer an additional discount of 10% to orders over C$500. Some exceptions include big equipment items like looms, benches, reeds, warping mills, warping boards, bobbin winders etc. If the item is excluded from the 10% discount it also does not count towards the C$500 total to qualify for the discount. Our computer program is set up to automatically calculate the discount accurately, but if you have any questions about our discount policy, don’t hesitate to email info@janestaffordtextiles.com. This discount cannot be combined with any other offers or coupons and does not apply to combined orders.

Coupon Codes

We are happy that you have found a coupon code and are benefiting from it, please remember the following: free shipping only applies after the discount has been applied and calculated. Your cart must reach the C$250 threshold after the coupon code is enabled. Pay attention to your total – it’s important that your after discount total is over C$250.

Gift Cards and Gift Certificates

We love giving gifts and we feel that it should be as easy as possible to spoil the ones you love and appreciate. Gift Certificates and Gift Cards are treated as one and the same. Please make note of your gift card number as that is what needs to be applied against your purchase. Enjoy your special treat!

Cancellations and Refunds

We are happy to cancel and refund orders as long as the order has not shipped out. For cancelled orders $1000.00 CAD and over a 6% processing fee will be charged.

Returns

We are happy to accept returns of unused/unopened items. You can just pop the item(s) in the mail (at your expense) and when we receive them back we will issue you a refund for the item(s). Please address the package to
Jane Stafford Textiles
142 Richard Flack Rd Salt Spring Island BC V8K 1N4

If you are located in the USA and returning merchandise you MUST indicate that this is a “returned good” on the customs declaration otherwise we will be charged duties and taxes on the returned item COD. If “returned good” is not indicated and we are charged COD we will deduct that amount from your refund.