Shop Policies

First, let us thank you for shopping with us. We really appreciate your business and we strive to provide the highest quality goods, and customer service. If you have any questions or comments, please feel free to contact us at info@janestaffordtextiles.com.

Free Shipping over C$250

We are happy to offer free shipping on orders over C$250! There are some exceptions: Offer does not apply to large equipment purchases like warping boards, warping mills, benches, reeds, etc. Also, if you are using a coupon code, the discount will be taken first, so make sure that your total still reads C$250 after coupon has been entered.

Free Shipping only applies to shipments being delivered in Canada or the United States via Canada Post or USPS. Sorry, no exceptions.

Our computer program in our store is set up to automatically calculate shipping accurately, but if you have any questions about our free shipping policy, don’t hesitate to email info@janestaffordtextiles.com.

10% Discount Over C$500

We are also happy to offer an additional discount of 10% to orders over C$500. Some exceptions include big equipment items like benches, reeds, warping mills, warping boards, bobbin winders etc. Our computer program is set up to automatically calculate shipping accurately, but if you have any questions about our free shipping policy, don’t hesitate to email info@janestaffordtextiles.com. This discount cannot be combined with any other offers or coupons and does not apply to combined orders.

Coupon Codes

We are happy that you have found a coupon code and are benefiting from it, please remember the following: free shipping only applies after the discount has been applied and calculated. Your cart must reach the C$250 threshold after the coupon code is enabled. Pay attention to your total – it’s important that your after discount total is over C$250.

Gift Cards and Gift Certificates

We love giving gifts and we feel that it should be as easy as possible to spoil the ones you love and appreciate. Gift Certificates and Gift Cards are treated as one and the same. Please make note of your gift card number as that is what needs to be applied against your purchase. Enjoy your special treat!

Cancellations and Refunds

We are happy to cancel and refund orders as long as the order has not shipped out. For orders $1000.00 CAD and over a 6% processing fee will be charged.