Who we are

The responsible data controller for this website is Jane Stafford.

Jane Stafford 142 Richard Flack Road Salt Spring Island, BC. V8K 2P5, Canada Email: privacy@janestaffordtextiles.com

You can contact us any time via email or the postal address above, if you have questions about our privacy policy.

How we collect your data

This is an overview of how we handle your personal data. Please see the sections below for further details.

On this website

https://janestaffordtextiles.com

Unless you choose to shop with us, we don’t collect any personal data on our website except server logs.

Store

https://janestaffordtextiles.com/shop/

Our store is hosted on our website. If you choose to shop with us then we will have to collect some personal information, but only as much as is necessary to complete the purchase.

Forum

https://janestaffordtextiles.com/forums/forum/weaving-discussion/

Our support forum is hosted on our website. Any personally identifying information you might enter whilst posting on the forum is stored on our website.

Newsletter

https://janestaffordtextiles.com/jst-newsletter/

If you sign up to our newsletter, your data is being collected by our newsletter service, MailChimp.

Your rights

You can exercise your rights by sending us an email at privacy@janestaffordtextiles.com.

You can access information on all data stored about you

Get in contact and we will provide you with all information on data we have about you.

You have the right to be ‘forgotten’ by us

Let us know and we will delete all your personal data that we store.

You have the right to correct any personal data stored about you

If there’s any personal data about you that should be corrected by us, please let us know.

You have the right to withdraw your consent

If you signed up to our forum or subscribed to our newsletter you can always delete your forum account or unsubscribe from the newsletter at any time. You can do this on your own on the forum or with the unsubscribe button in our newsletters. But we are also happy to do this for you, if you want. Just let us know.

You have the right to port your data to another service

We will give you a copy of your data in a plain text format so that you can provide it to another service.

You have the right to file a complaint regarding our use of your data

Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to your national data protection authorities.

Website

Cookies

Our website uses WooCommerce cookies, Wordfence cookies and Google Analytics cookies. We only use cookies to enhance the functionality on the website and do not use cookies to attempt to identify you for the purposes of processing your data in any way.

Analytics and tracking

Our website uses Google Analytics to provide us with anonymised analytics data. Google Analytics anonymizes IP addresses. We do not use Google Analytics User ID. We do not use Google Analytics Display and Search Remarketing. We do not link our Google Analytics data to Google Adwords, Google AdSense or Google Ad Exchange. Our Google Analytics user and event data retention period is 26 months.

TLS encryption

This site uses TLS encryption for security reasons and to protect the transmission of confidential data. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and when the lock icon is displayed in your browser’s address bar.

If TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Hosting

The server for our website is provided by

SG Hosting Inc.
901 N. Pitt St, Suite 325,
Alexandria 22314 VA

The server is located in their data centre in Chicago, USA. You can find their terms and policies here: https://www.siteground.com/terms.htm

Server log files

We automatically collect and store information that your browser transmits to us in “server log files” on our server. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data will not be combined with data from other sources.

Third-party services

We use the following third-party services on our website:

Canada Post

We use Canada Post to obtain shipping rates. The address you enter is transmitted to Canada Post before a purchase is made.

Canada Post Privacy Office, 
2701 Riverside Dr., N1140, OTTAWA ON K1A 0B1, Canada

You can find their privacy policy here: https://www.canadapost.ca/web/en/kb/details.page?article=privacystatementfo&cattype=kb&cat=generalinquiries

Store

After purchasing we store the information you supplied on our website, with the exception of your credit card details.

Third-party services

We use the following third-parties to service our customers:

Moneris

We use Moneris as a payment provider.

Moneris Solutions Privacy Officer
P.O. Box 219, Station D Toronto, ON M6P 3J8

Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

You can find their privacy policy here: https://www.moneris.com/en/Privacy-Policy

PayPal

We use PayPal as a payment provider.

PayPal
2211 North First Street
San Jose, CA 95131, USA

You can find their privacy policy here: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full?locale.x=en_CA

ShipStation

We use ShipStation as our shipping provider. Information shared with a shipping provider includes city and zip code, to calculate shipping rates.

Auctane d/b/a ShipStation
3800 N Lamar Blvd #220
Austin, TX 78756, USA

You can find their privacy policy here: https://www.shipstation.com/privacy-policy/

Capsule CRM

If you make a purchase from us, we store your details in our Customer Relationship Manager (CRM). We use Capsule CRM to store and manage our contacts.

Zestia Ltd
20 Dale Street
MANCHESTER
M1 1EZ, UK

You can find their privacy policy here: https://capsulecrm.com/privacy/

Xero

If you make a purchase from us, we store your details in our accounting application. We use Xero as our accounting application provider.

XERO ONE
19-23 Taranaki St
Te Aro
Wellington 6011, New Zealand

You can find their privacy policy here: https://www.xero.com/ca/about/privacy/

DEAR Systems

If you make a purchase on our website, we store your details in our inventory system. We use DEAR Systems to maintain our inventory data.

DEAR Systems
Office 707, Jumeirah Lake Towers,
Cluster C, Fortune Tower, Dubai, UAE

You can find their privacy policy here: https://dearsystems.com/inventory-software/privacy-policy/

Square

We use Square for in-store purchases and invoicing.

Square, Inc.
1455 Market Street, Suite 600
San Francisco, CA 94103, USA

You can find their privacy policy here: https://squareup.com/legal/privacy

Help Scout

If you email us or we contact you by email then it’s likely that your email will be stored in our help desk management application. We use Help Scout to manage our help desk.

Attn: Privacy Agent
Help Scout Inc.
131 Tremont Street
3rd Floor
Boston, MA 02111-1338, USA

You can find their privacy policy here: https://www.helpscout.net/company/legal/privacy/

Support Forum

Our support forum is hosted on our website.

Newsletter

You can sign up to our monthly newsletter to receive news and updates. To sign up we require your email address and you can provide an optional name.

All subscriber data is collected by our newsletter service MailChimp:

The Rocket Science Group, LLC
675 Ponce de Leon Ave NE
Suite 5000
Atlanta, GA 30308 USA

You can find their privacy policy here: https://mailchimp.com/legal/privacy/

MailChimp attempts to check if newsletters have been opened and links have been clicked. We only use those analytics to check how interesting and relevant our newsletters are for the entire list of subscribers over time. We never use them to analyze individual subscribers.

You can unsubscribe from our newsletter at any time. This can be done by using the unsubscribe link in every newsletter or by sending an email to privacy@janestaffordtextiles.com and we will handle it for you.

Questions & Feedback

We try to keep our privacy policy as transparent and easy to understand as possible. Please let us know if we can improve it further or if you have any other questions: privacy@janestaffordtextiles.com

Updates

We will check and update this privacy policy if necessary.

Last update: Nov 23, 2018