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Who we are
The responsible data controller for this website is Jane Stafford.
Jane Stafford 142 Richard Flack Road Salt Spring Island, BC. V8K 2P5, Canada Email: email@example.com
How we collect your data
This is an overview of how we handle your personal data. Please see the sections below for further details.
On this website
Unless you choose to shop with us, we don’t collect any personal data on our website except server logs.
Our store is hosted on our website. If you choose to shop with us then we will have to collect some personal information, but only as much as is necessary to complete the purchase.
Our support forum is hosted on our website. Any personally identifying information you might enter whilst posting on the forum is stored on our website.
If you sign up to our newsletter, your data is being collected by our newsletter service, MailChimp.
You can exercise your rights by sending us an email at firstname.lastname@example.org.
You can access information on all data stored about you
Get in contact and we will provide you with all information on data we have about you.
You have the right to be ‘forgotten’ by us
Let us know and we will delete all your personal data that we store.
You have the right to correct any personal data stored about you
If there’s any personal data about you that should be corrected by us, please let us know.
You have the right to withdraw your consent
If you signed up to our forum or subscribed to our newsletter you can always delete your forum account or unsubscribe from the newsletter at any time. You can do this on your own on the forum or with the unsubscribe button in our newsletters. But we are also happy to do this for you, if you want. Just let us know.
You have the right to port your data to another service
We will give you a copy of your data in a plain text format so that you can provide it to another service.
You have the right to file a complaint regarding our use of your data
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to your national data protection authorities.
Analytics and tracking
Our website uses Google Analytics to provide us with anonymised analytics data. Google Analytics anonymizes IP addresses. We do not use Google Analytics User ID. We do not use Google Analytics Display and Search Remarketing. We do not link our Google Analytics data to Google Adwords, Google AdSense or Google Ad Exchange. Our Google Analytics user and event data retention period is 26 months.
This site uses TLS encryption for security reasons and to protect the transmission of confidential data. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and when the lock icon is displayed in your browser’s address bar.
If TLS encryption is activated, the data you transfer to us cannot be read by third parties.
The server for our website is provided by
SG Hosting Inc. 901 N. Pitt St, Suite 325, Alexandria 22314 VA
The server is located in their data centre in Chicago, USA. You can find their terms and policies here: https://www.siteground.com/terms.htm
Server log files
We automatically collect and store information that your browser transmits to us in “server log files” on our server. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
This data will not be combined with data from other sources.
We use the following third-party services on our website:
We use Canada Post to obtain shipping rates. The address you enter is transmitted to Canada Post before a purchase is made.
Canada Post Privacy Office, 2701 Riverside Dr., N1140, OTTAWA ON K1A 0B1, Canada
After purchasing we store the information you supplied on our website, with the exception of your credit card details.
We use the following third-parties to service our customers:
We use Moneris as a payment provider.
Moneris Solutions Privacy Officer P.O. Box 219, Station D Toronto, ON M6P 3J8
Information shared with a payment provider to process payments includes:
- Unique payment identifier
- Payment provider identifier
We use PayPal as a payment provider.
PayPal 2211 North First Street San Jose, CA 95131, USA
We use ShipStation as our shipping provider. Information shared with a shipping provider includes city and zip code, to calculate shipping rates.
Auctane d/b/a ShipStation 3800 N Lamar Blvd #220 Austin, TX 78756, USA
If you make a purchase from us, we store your details in our Customer Relationship Manager (CRM). We use Capsule CRM to store and manage our contacts.
Zestia Ltd 20 Dale Street MANCHESTER M1 1EZ, UK
If you make a purchase from us, we store your details in our accounting application. We use Xero as our accounting application provider.
XERO ONE 19-23 Taranaki St Te Aro Wellington 6011, New Zealand
If you make a purchase on our website, we store your details in our inventory system. We use DEAR Systems to maintain our inventory data.
Office 707, Jumeirah Lake Towers,
Cluster C, Fortune Tower, Dubai, UAE
We use Square for in-store purchases and invoicing.
Square, Inc. 1455 Market Street, Suite 600 San Francisco, CA 94103, USA
If you email us or we contact you by email then it’s likely that your email will be stored in our help desk management application. We use Help Scout to manage our help desk.
Attn: Privacy Agent Help Scout Inc. 131 Tremont Street 3rd Floor Boston, MA 02111-1338, USA
Our support forum is hosted on our website.
You can sign up to our monthly newsletter to receive news and updates. To sign up we require your email address and you can provide an optional name.
All subscriber data is collected by our newsletter service MailChimp:
The Rocket Science Group, LLC 675 Ponce de Leon Ave NE Suite 5000 Atlanta, GA 30308 USA
MailChimp attempts to check if newsletters have been opened and links have been clicked. We only use those analytics to check how interesting and relevant our newsletters are for the entire list of subscribers over time. We never use them to analyze individual subscribers.
You can unsubscribe from our newsletter at any time. This can be done by using the unsubscribe link in every newsletter or by sending an email to email@example.com and we will handle it for you.
Questions & Feedback
Last update: Nov 23, 2018