Frequently asked questions

$0.00 invoice explanation
Online Guild PayPal resubscribe instructions
Auto-renewing your Online Guild subscription
How to change your Online Guild subscription payment method
How to renew/re-subscribe to the Online Guild
How to cancel your Online Guild subscription
Website: video playback problems
Website: iPad/iPhone video playback problems

$0.00 invoice explanation

Your membership is not set to renew until your original renewal date, the $0.00 indicates that you have been re-subscribed at the new rate but will only be charged the $99 CAD on your original renewal date. No further action is necessary on your part.

Online Guild PayPal resubscribe instructions

PayPal requires that you resubscribe to the Online Guild as it does not allow us to increase the price of automatic payments. You should have received an email from us on how to resubscribe. In case you did not please follow the below steps. You will receive a $0.00 invoice right away after resubscribing, Your credit card will not be charged the $99 CAD until your original renewal date, at which time you will get a receipt for $99 CAD.

Please follow the below steps to renew/re-subscribe your JST subscription:

  • go to https://janestaffordtextiles.com/
  • click “login”
  • enter your username and password
  • click “login”
  • click “account”
  • click “my subscriptions”
  • click “resubscribe”
  • enter your billing and payment details
  • click the check box “i have read the website terms and condition”
  • click “place order”

Auto-renewing your Online Guild subscription

Your membership will auto-renew 365 days from the day you signed up. If your payment method has not changed, no further action is required, if you need to change your payment method please follow the below steps:

  • go to https://janestaffordtextiles.com/
  • click “login”
  • click “account”
  • enter your username and password
  • click “login”
  • click “my subscriptions”
  • click “change payment”
  • enter in your new payment details
  • click “change payment details”

How to change your Online Guild subscription payment method

Follow the below steps to update your subscription payment method:

  • go to https://janestaffordtextiles.com/
  • click “login”
  • click “account”
  • enter your username and password
  • click “login”
  • click “my subscriptions”
  • click “change payment”
  • enter in your new payment details
  • click “change payment details”

How to renew/re-subscribe to the Online Guild

Please follow the below steps to renew/re-subscribe your Online Guild subscription:

  • go to https://janestaffordtextiles.com/
  • click “login”
  • enter your username and password
  • click “login”
  • click “account”
  • click “my subscriptions”
  • click “resubscribe”
  • enter your billing and payment details
  • click the check box “I have read the website terms and condition”
  • click “place order”

How to cancel your Online Guild subscription

Please follow the below steps to cancel your Online Guild subscription. Note: you will still have access to the Online Guild until the end of the paid period, after which time you will no longer have access to the videos and other resources included with the Online Guild membership.

  • go to https://janestaffordtextiles.com/
  • click “login”
  • enter your username and password
  • click “login”
  • click “account”
  • click “my subscriptions”
  • click “cancel”

Website: video playback problems

If you’re experiencing problems viewing some Online Guild episodes, could you please try the following:

Make your browser perform a “hard refresh” – https://howtohardrefresh.com/ – and then try viewing the episode you experienced problems with.

If that doesn’t work could you then try “clearing your browser’s cache” – https://kb.iu.edu/d/ahic – then perform a “hard refresh”. Then try to view the episode.

Trying a different web browser might also help. For example, if you usually use Chrome then try using Firefox instead.

Website: iPad/iPhone video playback problems

If you’re experiencing problems viewing some Online Guild episodes, could you please try switching to Private Browsing on your device, then login to the Online Guild and try to view one of the episodes. Here’s how to switch to Private Browsing: https://support.apple.com/en-gb/HT203036